Customer Service
Our customer service team is available to answer your questions at (415) 259-6261, or write us at:info@purelinens.com.
Price Guarantee
We offer price matching to any authorized dealer with some restrictions. Please contact us for details.
Payment Methods
We accept Visa, MasterCard, Discover and American Express.
Shipping Policies*
We offer Free UPS Ground shipping to anywhere in the continental United States. Please contact us for shipping rates to other areas, or for rush orders.
Our standard method of shipment is UPS ground service. Please allow between 3-6 business days for delivery. If a product arrives damaged, please contact us immediately so that we can file a report for the return and arrange to send a replacement. Some items including Fine Fabric Wash are shipped via USPS 2-3 day Priority Mail free of charge.
Taxes*
THE CUSTOMER IS RESPONSIBLE FOR ANY SALES TAX THAT IS NOT COLLECTED BY PURE LINENS EXCEPT FOR THE STATE OF CALIFORNIA. Pure Linens will pay sales tax (7.5%) for orders shipped to addresses in the state of California. (For items shipped to locations in the county of Marin, California, we will pay the county rate of 8.5%).
Backorders
We work hard to assure items are in stock and ready to ship. When an item is not in stock and on backorder, you will be notified within 1 business day of your order with an estimated time frame for delivery. If the time frame is unacceptable, you may cancel your order with no charge.
Returns
Pure Linens accepts returns for most items within 45 days of the delivery date. The items must be in new - unused condition and unopened. Certain returned items unless found defective, or if we shipped the wrong item, will be charged a restocking fee as well as shipping and handling. Please contact us for restocking fee rates regarding specific items you may be interested in. Please note that we offer swatches of most fabrics. Please contact us for details. Custom items and items that are not Regular Stock items may not be returned unless found defective, or if we shipped the wrong item. For information regarding specific items, please contact us.
All returns must be authorized in advance by email or phone. Packing receipts should be included. Once you have received a return authorization, we will give you the appropriate mailing address to send your package. Customers must use one of the following insured or traceable services to ship returns: UPS, FedEx, or DHL.
Security
Pure Linens uses (SSL), a secure server to encrypt your transaction. We also take security measures to prevent the loss, misuse and/or alteration of your information once it is in our hands.
Prices
Prices are subject to change without notice. In addition, if a product is listed at an incorrect price, we reserve the right to refuse, cancel or limit any order placed at that price.
LEGAL INFORMATION
Privacy Policy of Pure Home Products, LLC - dba Pure Linens
Pure Home Products, LLC - dba Pure Linens operates the www.purelinens.com website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Pure Linens website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.purelinens.com, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy contact us.
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Indemnification
You agree to indemnify and hold harmless Pure Home Products, LLC, and its officers, directors, employees, and suppliers, from any claim, demand, action or damage, including reasonable attorneys’ fees, made or incurred by any third party arising out of or related to your use of this site.
Choice of Law
By visiting purelinens.com, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these terms of use and any dispute of any sort that might arise between you and Pure Home Products, LLC. Any disputes arising between you and Pure Home Products, LLC shall be settled and determined in Marin County, California, in any court having jurisdiction thereof. By visiting purelinens.com, you irrevocably submit to the jurisdiction of any of said courts for purposes of resolving such disputes and waive any claims or defense of inconvenient forum or lack of personal jurisdiction.
Disclaimer of Warranties
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK AND THAT THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. PURE HOME PRODUCTS, LLC, PURELINENS.COM DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THIS SITE.
TO THE FULLEST EXTENT PERMISSIBLE BY LAW, PURELINENS.COM DISCLAIMS ALL WARRANTIES WITH RESPECT TO PURE HOME PRODUCTS, LLC, PURELINENS.COM, THE INFORMATION AND SERVICES PROVIDED ON THESE SITES AND THE MERCHANDISE OFFERED AND SOLD AT THESE SITES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE CONTENT OR THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT, PRICE, AVAILABILITY, OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THIS SITE.
PURE HOME PRODUCTS, LLC, PURELINENS.COM DOESN'T WARRANT THAT THESE SITES, THEIR SERVERS OR EMAIL SENT FROM THESE SITES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PURE HOME PRODUCTS, LLC, PURELINENS.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.